Every Tool Your ISP Needs, Built Into One Platform
ISP NMS replaces the patchwork of disconnected tools most ISPs rely on. Network monitoring, billing, CRM, fiber management, and analytics work together so your data is always in sync and your team is always in the loop.
Real-Time Network Monitoring for OLT and MikroTik
Know the status of every device on your network right now. ISP NMS polls your OLT and MikroTik routers continuously and surfaces alerts the moment a device goes offline, a signal degrades, or a threshold is breached.
Alert routing sends notifications to the right team member by role, so your NOC team acts immediately instead of waiting for a customer complaint.
- Live device status for OLT, MikroTik, and other SNMP-compatible equipment
- Configurable alert thresholds by device, site, or region
- Automated alert-to-ticket creation so no fault is missed
- Historical uptime reports for SLA tracking and capacity planning
| Device | Type | Status | Uptime |
|---|---|---|---|
| OLT-Core-01 | OLT | Online | 99.97% |
| MT-Tower-07 | MikroTik | Online | 99.91% |
| OLT-Branch-03 | OLT | Degraded | 98.2% |
| MT-Node-12 | MikroTik | Online | 99.88% |
| SNMP-Switch-04 | Switch | Offline | Offline |
Automated Billing That Gets You Paid on Time
Generate invoices, collect payments, and reconcile accounts without touching a spreadsheet. ISP NMS handles recurring billing, plan changes, and overdue reminders on a schedule you define.
Support for multiple payment gateways means your customers can pay the way they prefer, and every transaction is logged against the customer record automatically.
- Recurring invoice generation on daily, monthly, or custom cycles
- Automatic overdue notices and suspension workflows
- Multi-currency and multi-plan support
- Payment gateway integrations with full transaction audit trail
- Revenue and accounts-receivable reports at a glance
Fiber and Infrastructure Management
Map every cable, splice box, and device with ISP NMS fiber management. When a fault occurs, your technicians open the map, see which customers are affected, and go straight to the right location.
Asset records store installation dates, equipment specs, and maintenance history so you always know what is in the ground and when it was last touched.
- Visual fiber map with live device status overlay
- Asset registry for cables, ONTs, OLTs, and passive equipment
- Customer-to-infrastructure linking for instant impact analysis
- Maintenance scheduling and work order tracking
CRM, Ticketing, and Customer Portal
Every customer interaction - from the initial sign-up call to a billing dispute - is captured in one place. Your support team sees the full picture before they say hello.
A self-service customer portal lets subscribers check their invoice, raise a ticket, or review their usage without calling your office, which frees your team for work that actually needs a human.
- Full customer profile with plan, device, payment, and ticket history
- Support ticket creation from alerts, emails, or the customer portal
- SLA tracking with escalation rules by ticket type or priority
- Customer portal for invoices, payments, and self-service requests
Feature Questions
Common questions about how specific ISP NMS features work in practice.
What devices does ISP NMS monitor?
Does ISP NMS support multiple payment gateways?
Can field technicians use the fiber map on mobile?
Does the customer portal allow self-service payments?
See Every Feature Working Together in a Live Demo
A 30-minute demo is the fastest way to judge whether ISP NMS fits your operation. We will show you the features that matter most to your team - network monitoring, billing, fiber management, or CRM, whichever you want to see first.